PERFECT SOLUTION FOR YOUR COMPANY
Real Estate BPO Services
Empowering Middle East Realtors for 16+ Years
In real estate, speed decides who wins the deal. For over 16 years, IBT has powered the back office of the Middle East’s real estate sector – from luxury towers to high-volume rental portfolios. Managing 1,000+ projects and 100M+ client interactions, we keep lead response under 20 seconds, viewing conversions above 25%, and contract accuracy at 99.9%. Faster closures. Fewer disputes. Consistent buyer and tenant trust.
IBT’s Customer Experience Services to Real Estate
Optimized Call Handling
In property sales, response time wins deals. IBT’s agents answer inquiries within 10 minutes on average, keeping lead response under 20 seconds and converting 25%+ of inquiries into confirmed property viewings. Brokers capture opportunities before competitors react.
Efficient Complaint Management
Tenant disputes and handover delays can damage brand credibility fast. IBT’s 2,000+ agents log and acknowledge complaints within 30 minutes, route escalations accurately, and close issues within SLA 98%+ of the time protecting reputation and client confidence.
Streamlining Real Estate
Unanswered emails or chats mean lost commissions. IBT manages high-volume inboxes for some of the UAE’s busiest real estate desks, ensuring every inquiry is acknowledged instantly, prioritized correctly, and handled with speed without sacrificing accuracy.
Seamless Paperwork Management
Paperwork slows deals more than market shifts. IBT manages service charges, NOCs, contracts, and compliance filings with 99.9% accuracy, clearing backlogs when internal teams are stretched and ensuring deals progress without administrative bottlenecks.
Digitizing Property Viewings
Manual viewing processes delay closures. IBT digitizes property viewing coordination and follow-ups, transforming viewing data into secure, accessible records that keep agents organized, prospects engaged, and deal momentum moving forward without friction.
IBT’s Technology Services to Real Estate
Secure, scalable and proven across 1,000+ real estate projects since 2009. From listings to contracts, we keep platforms fast, accurate and compliant.
Seamless Real-Estate IT Services
Real estate IT must support deal velocity, not slow it down. Since 2009, IBT has managed CRMs, property portals, and management platforms for 1,000+ real estate projects, keeping listings, contracts, and workflows fast, accurate and compliant — even during high-demand launches.
24/7 IT Support Excellence
Every missed minute can cost a viewing or a deal. IBT delivers 24/7 L1–L3 IT support with engineers trained in real estate CRMs and compliance workflows. Issues are resolved quickly, escalations handled without delay and systems remain stable during peak sales and leasing cycles.
Seamless Remote IT Solutions
Viewings, contracts, and client communications can’t wait for on-site fixes. With over 16 years of delivery experience, IBT resolves the majority of real estate IT issues remotely, ensuring uninterrupted operations across sales offices, property sites, and remote teams.
Compliance-Ready Solutions
Real estate requires tested, local expertise – not generic IT advice. IBT designs and refines technology roadmaps based on 1,000+ UAE property projects, aligning CRMs, document flows and approvals with regulatory requirements so agencies stay compliant while scaling fast.
Flawless IT Records
Errors in listings, contracts, or ownership records create legal and financial risk. IBT audits CRMs, infrastructure, and document systems against UAE real estate regulations and industry best practices, ensuring data accuracy, system integrity, and audit-ready operations at all times.
IBT’s Staffing Services to Real Estate
Precision IT Staffing
A portal crash during a launch or a CRM failure mid-campaign can cost millions. IBT deploys real estate–trained IT professionals in under 48 hours, supporting CRMs, portals, and property systems with stability, accuracy, and compliance even during peak demand.
Flawless Finance Operations
Approvals, contracts, commissions and compliance filings keep deals moving — or stop them cold. IBT provides finance professionals who manage contracts, reconciliations and regulatory documentation with 99.9% accuracy, preventing delays, disputes, and revenue leakage.
Seamless HR Support
New launches, expansions, or digitization drives require fast, flexible teams. IBT scales HR support quickly, handling onboarding, documentation, and workforce coordination so agencies remain agile without overloading internal leadership or slowing operations.
Reliable Call Support
Real estate in the UAE is multilingual and always on. IBT supplies 2,000+ trained multilingual agents covering Arabic, English, and major expat languages, ensuring fast response, professional handling, and consistent client experience across sales and leasing cycles.
Effortless Admin Management
Real estate demand spikes with launches, exhibitions and seasonal surges. IBT’s administrative teams scale instantly to manage listings, updates, paperwork and coordination, keeping offices running smoothly without long-term hiring commitments.
Industries Served By IBT
We are specialists in both economics and information technologies and we apply our full range of talent to creating the perfect solution for each client’s needs.
Projects Done by IBT across the Globe
We go beyond the geographies of our excellence centers to serve clients all across the world.
IBT’s Real Estate Outsourcing FAQs
How does IBT help real estate firms accelerate sales and leasing cycles?
IBT keeps lead response under 20 seconds, converts 25%+ of inquiries into viewings and maintains 99.9% contract accuracy. By managing customer interactions, admin and systems, brokers move prospects from inquiry to closing faster with fewer delays.
What technology advantages does IBT bring to real estate operations?
IBT manages CRMs, property portals and contract systems with 98%+ SLA compliance, rapid issue resolution, and compliance-ready workflows. Agencies avoid downtime, missed listings, and system slowdowns during launches or high-demand periods.
How does IBT ensure high-quality customer experience in the property sector?
Every inquiry, lead, or tenant issue is acknowledged quickly and handled by multilingual teams achieving 98%+ SLA and 90%+ CSAT. Clients receive transparent updates, fast escalations and consistent communication across every touchpoint.
How does IBT address the unique staffing needs of busy real estate agencies?
IBT can deploy office, IT, finance, HR and call center staff in under 48 hours. Teams are trained in real estate workflows and compliance, helping agencies scale instantly without compromising service quality or operational control.
Can IBT support rapid digitization and compliance in property management?
Yes! IBT digitizes property records, contracts and compliance documents, ensuring secure, accessible, and audit-ready systems. Critical approvals and updates are processed with 100% accuracy, reducing risk and eliminating paperwork bottlenecks.
How does outsourcing with IBT improve agency efficiency and profitability?
By removing operational drag from admin, IT and customer support, IBT allows agencies to focus on revenue-generating activities. Faster response times, fewer disputes and scalable support translate directly into quicker closures and higher margins.
